Certified Clinical Medical Assistant CCMA Practice Test

A pt. calls the clinic to cancel a postoperative appt and states that she will schedule at a later date. Which of the following reasons should the MA document this information on the pt.'s chart?

1. to avoid the patient's frustration

2. to ensure the clinic's availability

3. to prove the office was not negligent

4. to report to the insurance company

The correct answer is: to prove the office was not negligent

Documenting a patient's cancellation of a postoperative appointment in their chart is important primarily to provide a clear record of communication between the patient and the clinic. This practice helps to demonstrate that the office is taking appropriate steps to manage patient care and follows through with proper procedures. By documenting the cancellation, the clinic can indicate that it was not negligent in its responsibility toward the patient's postoperative care. If there are any future disputes regarding the patient’s care or follow-up needs, having this documented may provide evidence that the clinic made efforts to adhere to proper protocols and maintain communication. This record keeping also helps in tracking patient behavior regarding appointments and follow-up care, which can be beneficial in maintaining patient health standards and overall clinic efficiency.