Certified Clinical Medical Assistant CCMA Practice Test

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Prepare for the Certified Clinical Medical Assistant Exam. Practice with multiple-choice questions, detailed explanations, and comprehensive study material. Perfect your skills and ace your test!

Each practice test/flash card set has 50 randomly selected questions from a bank of over 500. You'll get a new set of questions each time!

Practice this question and more.

A patient reports getting a bill that includes services she did not receive. Which of the following actions should an MA take to reconcile these charges?

Submit the bill for payment as is.
Contact the insurance company first.
Ignore the discrepancy as billing errors are common.
Review that day's encounter forms to determine if another patient received the services.

The correct answer is: Review that day's encounter forms to determine if another patient received the services.

One of the main responsibilities of an MA is to ensure that patients are accurately charged for services received. In this scenario, the patient has received a bill that includes services they did not receive. Ignoring this discrepancy (option C) is not only ethically questionable, but could also lead to further billing errors and potential financial issues for the patient. Submitting the bill as is (option A) would also be incorrect, as the patient should not be held responsible for charges they did not incur. Contacting the insurance company (option B) is a reasonable option, but may not provide a solution to the immediate issue. Therefore, the most appropriate action for an MA would be to review that day's encounter forms (option D) to determine if another patient potentially received the services. This helps to determine if there was a clerical error or if the services were mistakenly attributed to the wrong patient.