Certified Clinical Medical Assistant CCMA Practice Test

A first time pt is late arriving to the office. Which of the following should the MA say first?

1. Glad you finally showed up

2. Why are you late?

3. Welcome to our office

4. Please sit down and wait

The correct answer is: Welcome to our office

Choosing to say "Welcome to our office" is appropriate because it creates a warm and inviting atmosphere for the patient, especially since it is their first visit. This greeting acknowledges their presence in a positive manner and helps to ease any potential anxiety they may feel about being late. Starting the conversation this way prioritizes the relationship-building aspect of patient care, setting a friendly tone for the visit. It also mitigates any potential embarrassment the patient may have about their tardiness and encourages a more open and respectful interaction. In contrast, other responses could come across as dismissive or confrontational, which may not foster a positive patient experience.